Everyone in the office loves Eric. Sporting a different ironic t-shirt everyday, Eric is the one we call when technology spits in our face. Whether it's a slow system, a bug that needs to be squashed, a website issue, or a crash that results in unexpected downtime and data loss, Eric is right there. Not only does he get to the bottom of any issue but he also rights the ship like he's some sort of miracle-working captain who just happens to have a pretty wickedly funny Peter Griffinfrom Family Guy impersonation.
But business is growing and Eric is overworked. Eric has certain skills that you'd love to use to develop innovative applications and revenue-generating projects-- but he's too busy running around fixing things that break. Or he's performing the most mundane and routine tasks day-in-and-day-out just to keep things secure and running smoothly.
You get a sense that Eric's overburdened and he's saddled with too many responsibilities. His demeanor has changed from pleasant to moody. He's listening to angrier metal and punk music and you're noticing cracks in his work. You fear Eric is being pulled in too many directions and the reliability of your server, network, and applications, as well as the integrity of your data, are all at risk.
Someone who has watched a bit too much of Donald Trump on The Apprentice might think Eric should be fired. We're not going to fire Eric. But we're also not going to hire a full-time salaried Robin to his Batman or Cheech to his Chong. We're going to help Eric by exploiting IT automation and managed services to handle many of the monotonous tasks making Eric hate his job right now.
Let's help Eric.....
Focus Primarily on Cost-Cutting and Revenue Increasing Projects: First things first, Eric has to realize that he can't do everything himself. Where are his skills best used? Whether it's processes that help drive down costs or ones with the potential to raise revenue, evaluate the projects in the queue and rank them by what impacts the bottom line the most.
Once that's done, look at the day-to-day processes designed to keep things running securely and efficiently. What can be off-loaded from Eric? Determine which of those tasks can be automated either through the cloud or managed services.
Take to the Cloud: Some IT people fear the cloud spells the end to their job security. Meanwhile, the cloud can actually help them take on a more prominent contributing role in the company's success. The cloud should be seen as another tool that further eliminates the mundane yet necessary daily drudgery from their workday. Those who work WITH the cloud will find that they have more available time to take on more meaningful cost cutting or revenue generating projects.
Use a Managed Service Provider: Using outsourced managed services not only alleviates much of Eric's pressure and stress, but also boosts productivity and gives the company a much improved ROI (Return-on-Investment) on their technology investment.
While technology has gotten easier for the end user, it has become more complex on the backend with the advent of virtualization, cloud computing, and advanced infrastructure.
Using an MSP gives Eric access to a trusted advisor, a 24/7 help desk, remote monitoring and management tools, mobile device management tools, and much better disaster recovery and business continuity solutions. All without the overhead that comes with hiring more help for Eric. MSPs offer a consistency to not just your end-user but also your main IT guy who will certainly appreciate the help.
You’ve been there…we all have. You are surfing the web when you come upon an amazing site that you just have to be part of. You decide to sign up! The site asks you to create a username and password. Hmmm, how often will you visit this site? You know you won’t remember some arbitrary password so you quickly type in your usual information, keeping it easy to remember for the next time you visit the site. The average person uses greater than twenty log ins on different websites and tend to use and reuse weak passwords website to website. Who can remember all the passwords for all of your accounts anyway? Right? But what you just did, by reusing a weak password, is make it easier for a hacker to access your information and the ability for them to enter a website as you. In 2016, Yahoo was a victim of a cyber attack which allowed hackers to access valuable information from one billion accounts. So now, if your Yahoo account was hacked, and you reuse the same weak passwords, your …
In the business world, where global communications need to happen instantaneously, having unified communications is a crucial tool that is needed for the success of your business.
So what is Unified Communications (UC)? UC refers to a phone or communication system that unifies or integrates multiple communication methods within your business. Now, thinking about your business and your day to day correspondence with employees, customers and even potential customers, you probably communicate in multiple ways. Phone calls, video conferencing, instant messaging, texts, email, fax and a multitude of other routes are common methods in today’s dynamic business environment. Unifying or connecting these methods allows each to be connected or able to “talk” to each other, allowing them to work together, which in the long run makes your business more efficient and productive. It also means having the capability to translate, in real time, both written text and voice communications, that are de…